Privacy Policy

1. Who we are

E-Mualim (www.emualim.com) is operated by [REGISTERED COMPANY NAME], [REGISTERED ADDRESS, CITY, PAKISTAN]. We decide how your data is used, so we’re responsible for it. For anything about your privacy, email rumaisaa.saya@emualim.com.

2. What we collect

Your account

• Name, username and email address.
• Your password, stored only as a one-way hash. We can’t read it.
• If you sign in with Google: your Google account ID, name and email.

Your learning

• Courses, modules and topics you study, your progress, notes and flashcards.
• Quiz and practice answers, scores, and the code you write and run in exercises.
• In Mashq: your practice history, an estimate of how well you know each topic, and your study roadmap.
• Session times and lengths, and the feedback buttons you press during lessons.

Your conversations with the tutor

• What you type, a text transcript of what you say, and the tutor’s replies.
• Voice (Free and Voice plans): when you hold the talk button, the recording is sent for transcription and deleted from our server straight afterwards.
• Voice (Live plan): your microphone is streamed in real time to the AI tutor. We don’t record the stream; only the text transcript is kept.

Your webcam (engagement monitoring)

On the Voice and Live plans, you can turn on engagement monitoring. It only runs while you have it switched on, and you can turn it off at any time.

• Every couple of seconds a frame from your webcam is analysed on our servers to estimate where you’re looking, whether you seem attentive, and your apparent mood. Video is not recorded, and the frames are discarded after analysis.
• If you look away for a while, we may save a still image (a “distraction snapshot”), at most 20 per session, to include in your session report.
• From this we create scores (attention, mood, engagement), a log of focus events, and an engagement report (PDF) that only you can see.

Mood and attention estimates come from software and are often imperfect. We use them only to adapt your lesson and to write your report, never to make decisions about you such as grades, admissions or account access.

Payments

• The plan you bought, the amount, dates, payment status and Safepay’s payment reference.
• For bank or wallet transfers, the transaction reference you give us.
• We never see or store your card number. Card details are entered on Safepay’s page and handled by Safepay.

When you contact us and use the site

• Messages you send through the contact form or by email.
• Technical data: IP address, browser and device type, server logs and error reports.

3. How we use it

• To run your lessons: answer your questions, speak to you, adapt the pace when you lose focus, and save your progress.
• To build your Mashq practice: choose questions at the right level and plan what to study next.
• To create your engagement reports.
• To take payments, activate your plan, and handle refunds.
• To reply to you, and to send important account emails (such as password resets and plan expiry reminders).
• To keep the service secure, prevent abuse and fix problems.
• To improve E-Mualim, using aggregated or de-identified usage patterns.

We don’t sell your data, we don’t show ads, and we don’t use your webcam images or voice recordings to train AI models.

4. Your choices and consent

• Engagement monitoring is optional and needs your permission first. You can stop it at any time; the tutor still works without it.
• Your browser asks before E-Mualim can use your microphone or camera, and you can revoke that permission in your browser settings.
• You can sign up with email instead of Google.

5. Who we share it with

We use the services below to run E-Mualim. They process your data on our behalf, only for the purpose listed. Some of them are outside Pakistan (for example in Singapore, the EU and the US), so your data may be processed there.

We may also share information if the law requires it, to protect someone’s safety, or as part of a merger or sale of the business. If that happens, this policy keeps applying to your data.

6. How long we keep it

7. Your rights

You can ask us to:

• show you the data we hold about you, or give you a copy;
• correct anything that’s wrong;
• delete your account and data (except records we must keep by law, such as payment records);
• stop engagement monitoring, which you can also do yourself at any time.

Email rumaisaa.saya@emualim.com with the subject “Privacy request” from the email address on your account. We’ll reply within 30 days.

8. Age

E-Mualim is for learners aged 16 and over. If you’re under 18, a parent or guardian must agree to you using E-Mualim, including engagement monitoring. If we learn that someone under 16 has an account, we’ll delete it.

9. Security

Your data travels over encrypted connections (HTTPS), passwords are hashed, payment card details never reach our servers, and each student’s sessions and reports are locked to their own account. No system is perfectly secure, but if a breach affects your data, we’ll tell you without undue delay.

10. Cookies and browser storage

We don’t use advertising or analytics cookies. We keep your login token in your browser’s local storage so you stay signed in. If you use “Sign in with Google”, Google may set its own cookies.

11. Changes to this policy

If we change this policy in a way that matters, we’ll update the date at the top and let you know by email or on the site before the change applies.

12. Contact

[REGISTERED COMPANY NAME], [REGISTERED ADDRESS, CITY, PAKISTAN]. Email rumaisaa.saya@emualim.com, or see our contact page.