Terms of Service

1. Who we are

E-Mualim is operated by [REGISTERED COMPANY NAME], [REGISTERED ADDRESS, CITY, PAKISTAN] (“we”, “us”). You can reach us at rumaisaa.saya@emualim.com.

2. Who can use E-Mualim

• You must be at least 16 years old.
• If you’re under 18, a parent or guardian must agree to these terms and our Privacy Policy on your behalf.
• If you use E-Mualim through your university or another organisation, their agreement with us may add to these terms.

3. Your account

• Give accurate details and keep your password private. You’re responsible for what happens on your account.
• One account is for one person. Don’t share it or sell access to it.
• Tell us straight away if you think someone else has used your account.

4. Plans and payments

• Some features are free. Others need a paid plan, as described on the pricing page.
• Each payment buys 30 days of the plan you choose. Plans do not renew automatically: when the 30 days end, your account returns to the free plan unless you pay again.
• Prices are shown in Pakistani rupees (PKR) or US dollars (USD), including any taxes we’re required to charge. Your bank may add its own fees, for example for foreign currency.
• Card payments are processed by Safepay. If you pay by bank or wallet transfer, your plan starts once we’ve confirmed the money arrived, usually within one working day.
• If you buy a higher plan while one is active, the new plan starts immediately. If you buy the same or a lower plan, it starts when your current period ends.
• If we change our prices, the change won’t affect a period you’ve already paid for.
• Refunds are covered by our Refund Policy.

5. Fair use

Plans are for one person’s own studying. Some features have limits, such as monthly sessions or live-tutor minutes, which are shown on the pricing page. To keep the service working for everyone we may limit very heavy or automated use, but we’ll tell you if a limit affects you.

6. The AI tutor and Mashq: what to expect

• E-Mualim’s tutor and Mashq’s practice questions are generated by AI. AI can be wrong. Check important facts, code and answers against your course material and your instructors.
• AI-generated practice questions are labelled as such. Tell us if one looks wrong; there’s a button for this.
• E-Mualim supports your learning but doesn’t replace your teachers, and we can’t guarantee any grade or result.
• Mood and attention estimates from engagement monitoring are approximate and only used to adapt lessons and write your report.
• Mashq is in Beta, so features and question coverage will change as we improve it.

7. Academic integrity

Use E-Mualim to learn, not to cheat. Don’t use it to complete graded work, take exams or quizzes for credit, or do anything your institution doesn’t allow. Following your institution’s rules is your responsibility.

8. Things you must not do

• Break the law, or harass, threaten or impersonate anyone.
• Try to get into other people’s accounts or data, or test our security without written permission.
• Run code meant to damage, overload or escape the code-running environment.
• Copy, scrape or resell our course content, questions, avatars or software, or use them to build a competing product.
• Use bots or scripts to access the service, or get around usage limits or payments.
• Record or republish the tutor avatars or other users’ content without permission.

9. Content and ownership

• The E-Mualim name, logo, avatars, course material, practice questions and software belong to us or our licensors. You may use them for your own studying while you have an account.
• What you create, such as your notes and code, stays yours. You allow us to store and process it only to provide the service to you, as described in the Privacy Policy.
• If you send us feedback or suggestions, we may use them freely.

10. Microphone and webcam features

Voice features use your microphone, and engagement monitoring uses your webcam. Both need your permission, and engagement monitoring is optional. You can switch it off at any time. How we handle this data is explained in the Privacy Policy.

11. Availability and changes

We work to keep E-Mualim available, but it may sometimes be down for maintenance or because a service we rely on fails. We may change or remove features over time. If a change takes away something important that you’ve paid for, we’ll offer a fair solution, such as extra days or a partial refund.

12. Suspending or closing accounts

• You can stop using E-Mualim at any time and ask us to delete your account.
• We may suspend or close an account that seriously or repeatedly breaks these terms. Where reasonable, we’ll warn you first and explain why. If we close your account without good reason, we’ll refund the unused part of your plan.

13. Liability

E-Mualim is provided “as is”. As far as the law allows, we aren’t liable for indirect or unexpected losses (such as lost marks, opportunities or data you didn’t save), and our total liability to you is limited to the amount you paid us in the 3 months before the problem. Nothing in these terms limits rights you have under the law that can’t be excluded.

14. Law and disputes

These terms are governed by the laws of Pakistan. If there’s a problem, please contact us first; most issues can be sorted out quickly. If not, disputes go to the courts of [CITY], Pakistan.

15. Changes to these terms

If we change these terms in a way that matters, we’ll update the date at the top and tell you by email or on the site at least 7 days before the change applies. If you keep using E-Mualim after that, the new terms apply.

16. Contact

Questions about these terms? Email rumaisaa.saya@emualim.com or visit our contact page.